Product related
What kind of lamps do you have?
We offer a wide range of lamps, including chandeliers, table lamps, wall lamps, floor lamps and LED lamps. Each lamp has a different style and purpose, suitable for a variety of home and commercial environments.
Are the products guaranteed?
Yes, all of our products are guaranteed. If there is any non-artificial damage or quality problems during this period, please contact us for assistance.
Does the lamp include a bulb?
This depends on the specific product. Most lamps include the required bulb, but some high-end or specially designed lamps may require a separate bulb. Please refer to the description of the product page for details.
Order and payment
What payment methods can I use?
We accept a variety of payment methods, and you can choose the payment method that suits you at checkout.
How can I check the status of my order?
After logging into your account, you can view the current order status and details on the “Order History” page. If you have any questions, please feel free to contact our customer service team.
Shipping and returns
What shipping services do you provide?
We work with multiple logistics service providers to provide standard and express services. Delivery time and cost will vary depending on your delivery address and selected delivery method.
What is the Return and Exchange Policy?
If you are not satisfied with the product, you can apply for a return or exchange within 30 days of receiving the product. The product must be in unused condition and in good packaging. Please refer to our Return and Exchange Policy page for details.
Do I need to pay for return shipping?
If the return is due to a product defect or our shipping error, we will pay for the return shipping. For returns due to other reasons, customers may need to bear the relevant fees.
Technical Support and After-Sales Service
Account and Privacy
How to create and manage my account?
You can create an account through our registration page. After creation, you can log in and manage your personal information, view order history and favorite products.
How do you protect my privacy?
We strictly abide by the privacy protection policy to ensure the security of your personal information. Please read our Privacy Policy page to understand how we collect, use and protect your information.