Thank you for shopping at www.cozylightdecor.com! We want you to be happy with your purchase. If you are not satisfied with your order, we have a refund policy to help you understand how returns and refund requests are processed.
Refund Conditions
We accept refund requests under the following circumstances:
The product is returned within 30 days of receipt.
The product is unopened and in its original packaging (including all accessories and instructions included).
The product is not used or damaged.
Please provide your order number and proof of purchase when making a refund request.
Refund Request Process
If you are eligible for a refund, please follow the steps below to request a refund:
Contact Customer Service: Contact Customer Service at the following to let us know about your refund request.
Email: inquiries@cozylightdecor.com
Returning Products: Once you have received confirmation of your refund, please send the product back to our return address. The product should be in an undamaged condition and securely packaged to prevent damage during shipping. You will be responsible for the return shipping costs.
Refund Processing
Once we receive the returned product and confirm that it is eligible for a refund, we will process your refund request.
Refunds will be processed through the original payment method and are usually returned to your account within 7 business days of receiving the return.
Special Circumstances
Special Offers: If you purchased a special offer item, the refund will be based on the actual amount paid.
Custom/Special Orders: For refund requests for special orders or customized items, we will handle them on a case-by-case basis. Please confirm the relevant refund policy with us before placing an order.
Shipping Damage: If the product is damaged during transportation, please contact our customer service team immediately after receiving the product, provide photos of the damage and relevant information, and we will assist you.